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General terms of sales ㅤ
The conditions stipulated below shall be effective between the parties only when the seller has confirmed the order and sent to the buyer all the conditions set forth.
1. COVERAGE OF OUR PRODUCTS
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TEAM HERETICS. S.L (hereinafter TEAM HERETICS with CIF B87958534 and address C/ ULISES Nº 108 3ª PLANTA (28043 MADRID) MADRID) operates through the website www.teamheretics.snake.webimpacto.net in European and international territory. The use of this website as well as any purchase made on it is considered made in Spain, and therefore subject to Spanish laws and regulations in force, where applicable, without prejudice to the legislation that may be applicable according to the condition of the consumer.
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2. CONTRACTING PROCEDURE. HOW CAN I BUY ONLINE?
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In order for you to access the products offered by TEAM HERETICS. S.L and make a purchase you must freely and voluntarily provide the personal data that will be required.
personal data that will be required. It is reported that in accordance with the requirements of art. 27 of Law 34/2002 of Services of the Information Society and Electronic Commerce, the contracting procedure will follow the following steps: Once the USER ACCOUNT has been CREATED, it is hereby informed that in accordance with the requirements of art. 27 of Law 34/2002 of Services of the Information Society and Electronic Commerce, the contracting procedure will follow the following steps:Once you have made your selection of services by adding them to the cart, the next step will be to process the order and make the payment.Buying in TEAM HERETICS.S.L is very simple.Just follow these steps:
1. Click on the product you wish to select.
2. Add or configure your color, size and number of units and click the "add to cart" button. The cart is located at the top right of the page.
3. If you wish to continue shopping you must click the "continue shopping" button and if you wish to finalize the purchase you must click the "checkout" button.
4.Once you have selected the products you wish to buy and the number of units you must click on "checkout".You will be able to log in or create an account to finalize the order.You can also make your purchase without registering, as a guest. 5. Next, you will need to provide us with your personal information. On the same screen, you have the basic information on data protection, as well as access to the second layer of information (detailed information on privacy policy).
6. On the next screen you must indicate a delivery address and chosen shipping method.
7. To your right you have the cart summary with the selected products, price, taxes and shipping costs.
8. Finally, you must select the desired payment method.
Prior to the "Finalize order" button, you will see an informative clause on data protection. Likewise, you must read and accept these General Terms and Conditions, which are the ones that will govern the contracting process. You can download the General Terms and Conditions, if you wish. You can also accept the sending of commercial information and the sending of the invoice in electronic format. The prices applicable to each product will be those published on the website, and automatically applied by the contracting process in the last phase of the same. In any case this will always be previously communicated to the users. For any information about the order, the user can contact customer service through the contact form, through email contacto@teamheretics.com TEAM HERETICS.S.L. reserves the right to modify its prices at any time.The products will be invoiced at the price in force at the time of purchase, except for obvious typographical errors.
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ㅤ3.PRODUCT INFORMATION.
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The descriptions of the products offered on the portal are based on the product catalog of TEAM HERETICS.We have taken special care to show with great precision the colors and characteristics of our products.However, in those cases in which the images offered with the description of the product do not match exactly, the description of the product that is made in the purchase sheet or product details will always prevail.These cases will be exceptional since the intention of TEAM HERETICS.S.L. is to always offer a true picture of the product offered. You will have the possibility to rate and comment on our products; to avoid offensive, violent, illegal, spam, etc. comments, these will be subject to our validation. You will be solely responsible for the comments you leave on our website, not being responsible in any case TEAM HERETICS. S.L. will not be responsible for them, nor will it be obliged to publish them. Also, to ensure more complete information we will also indicate the existence or not of stock of the product as soon as possible. In the event that the product is not available after the purchase has been made, TEAM HERETICS. S.L. will inform the User of the total or, if applicable, partial cancellation of the order and the refund of the amount paid (shipping costs if any).
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4. PRICE INFORMATION.
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The price of each product will be the one stipulated at all times on our website, except in case of manifest error.Although we try to ensure that all prices listed on the site are correct, some errors may occur.If we discover an error in the price of any of the services you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.Prices may change at any time, without affecting orders that have already been placed.The prices indicated for each service will be expressed in Euro currency (€).
Unless otherwise indicated, the prices of the products shown on our website include the legally applicable taxes (Spanish VAT). Shipping costs and applicable taxes will appear broken down at the time of purchase (payment screen), so that the user can know exactly what the final price of the product is and how it conforms.
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5. SALES PROMOTION
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They shall be considered as sales promotion activities:
- Sales on sale
- Sales on sale or promotion
- Sales on sale or promotion
- Clearance sales
- Sales with free gifts
- Direct sales offers.
In all cases in which our entity carries out any of the above sales, the announcement will specify its duration and, if applicable, the special rules applicable to them. The duration of each sale period shall be freely decided by the entity. In the case of items with a price reduction, the previous price shall appear together with the reduced price, except in the case of items offered for sale for the first time. If the advertised sales do not include the information set out in the preceding paragraphs, it shall be understood, as indicated in these conditions and in this section, that the price may vary according to demand, not responding to a specific period or a specific promotion. That is to say, they shall be RRP (retail price). In case of sales with gift or incentive, this may be delivered in the term determined by the sale without exceeding that established in each Autonomous Community which in any case shall not exceed three months from the expiration date of the promotion.
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6. SHIPPING COSTS.
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- Free, on orders over 100 euros (€).
- The costs and approximate shipping time may vary depending on the country of destination of the product. The following list applies to all products with the exception of poufs, which have free shipping.
Standard: home delivery and under signature of the addressee. Extensive worldwide coverage and guarantees from Correos.
Premium: urgent shipments with greater security and delivery under the recipient's signature. Exceptional Correos guarantees and incident management.
Registered letter: shipments up to 2kg with delivery between 1 and 4 days for domestic orders and 5-15 days for international orders. Guarantee and delivery under signature of the addressee. Domestic shipments.
*If you are located in a country that is not included in this list, you can ask us for information about shipping costs, delivery time or any other query through the mail merchandising@teamheretics.com
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7. CUSTOMS INFORMATION.
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If an address outside the EU is indicated for delivery of the product, you may be required to pay import duties and taxes, which will be charged at the time the package arrives at its destination. Any additional charges due to customs clearance will be at your expense. As the importer, you must comply with all applicable laws and regulations in the country in which you receive the order. Please be advised that international shipments are subject to inspection and opening by customs authorities.
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8. PURCHASES FROM ABROAD.
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In order to be able to discount the VAT of the International invoices, it is essential to indicate the number of the National Identity Document or Passport. The shipping costs, applicable taxes, and other surcharges and commissions will appear broken down at the time of purchase (payment screen), so that the user can know exactly what is the final price of the product and how it conforms.
It is possible to estimate and collect a deposit for import duties during the order processing process. These funds will be used to pay import duties to the appropriate authorities when your order has arrived in the destination country. The estimated amount of import duty will appear on the summary page of your order. If this amount does not appear on your order summary, customs charges will be borne by the recipient.
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9. OFFER AND ACCEPTANCE.
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The contracting procedure and pre-contractual information is in Spanish. This is the language that will be used to carry out the contracting. In case it can be carried out in another language it will be indicated before starting the contracting procedure.
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10. INFORMATION ON MEANS OF PAYMENT.
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The payment of the price through the web is made at the time of purchase and TEAM HERETICS. S.L. will send you an e-mail confirmation of the purchase informing you of the expected date of receipt of the product. TEAM HERETICS. S.L states that it does not have access to or store sensitive data relating to the means of payment used by the User, except those strictly necessary for the management of the payment.
Only the corresponding financial institution processing the payment has access to this data for the management of payments and collections. Once the purchase process is completed, an electronic document is generated in which the contract is formalized and that the user can print. TEAM HERETICS.S.L reserves the right to cancel orders in accordance with these conditions.
- What payment method can I use to make my purchase online?
Online?
The payment of the products offered by the entity may be made by:
1. [REDSYS] Credit or debit card.Visa, Visa Electron 4B, Visa International, MasterCard, Maestro (No increase on the final price).If your payment method is by credit card, by clicking on "Buy and proceed to payment" you are confirming that the credit card is yours.If you receive a notification that your card has been declined and you have verified that the card has not expired and that the information number associated with your card does not contain any errors, you should contact your bank first to find out the reason for the declined or unauthorized payment.
2. PayPal.
If you choose PayPal as your payment method, once the order has been placed, you are not allowed to make any changes to the shipping address.
- Is it safe to enter my credit card information on the web?
As you can see in our security policy, our payment is secure using the means indicated. Our online store has an SSL certificate that allows us to protect the banking information transferred in the purchase process using encryption methods. The confidential data of the payment by credit or debit card are transmitted directly and securely to the financial institution.
When making the payment through the secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. It will then connect with the issuing bank, which will request authentication and authorization of the transaction.
- My card has been declined, what can I do?
If you receive a notification that your card has been declined, you should first contact your bank to find out why.
However, this circumstance can occur for several reasons:
1.The most common reasons for a declined payment are related to payment security policies. When making the payment through the secure payment gateway, the system will automatically verify that the card is activated for Secure e-Commerce. It will then connect to the issuing financial institution, which will ask the buyer to authorize the transaction by means of a personal authentication code. The transaction will only take place if the credit card issuing bank confirms the authentication code, at which point the card will be charged. Otherwise, the transaction will be declined.
2. The card may be expired. Check that your card does not exceed the validity date.
3. Credit limits or funds hold. The card's limit for making purchases may have been reached.
4. Incorrect data entered. Check that you have filled in all the necessary fields with the correct information.
In any case, your bank is the only one that can provide you with the exact reason why a payment has been rejected.
- My card has been used fraudulently, what should I do?
You should notify TEAM HERETICS. S.L by email or telephone, of any undue or fraudulent charge on the card used for purchases on the web, in the shortest possible time, in order that TEAM HERETICS.S.L. can take the steps it deems appropriate.
- Invoice information.
The company generates invoices in electronic support as long as you previously authorize us at the final moment of the purchase. If you have not checked the consent to receive the invoice in electronic format, we will provide you with a paper invoice together with the shipment of the order, since this will be the default format.
If you have not checked the box authorizing the issuance of the invoice in electronic format but you are interested in having it in this format, you can request it later through your user area if you are a subscriber of any product or service of our company or by writing to the email address provided in these conditions.
The invoice will be issued in the name of the natural or legal person placing the order, so the User must ensure that the correct and complete data of the purchaser is entered.
Subsequent changes will not be possible.
TEAM HERETICS. S.L. warns that, in order to preserve the confidentiality of the data, only duplicate invoices will be issued to the contract holder. Duplicates will not be issued to third parties.
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11.SHIPPING POLICY.
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- Delivery time.
The maximum delivery time for products is from 48 to 72 hours, in working days and once the payment is made according to the chosen method.
The delivery time for international orders is 3-5 days to Europe, 5-8 days to America, 6-8 days to Asia and from 9 days to Russia.
We inform that we do not deliver products on Saturdays, Sundays, national, regional and local holidays. In addition, all delivery times may be affected during special periods such as Christmas or sales due to the high volume of shipments.
All of these lead times are valid for Team Heretics products with the exception of cases, which have their own delivery times. Custom orders may have a 14 day lead time and Team Heretics reserves the right to a shipping time of up to 30 days in the event of stock issues or incidents.
All deadlines are in working days and once the payment is made according to the chosen method. If, for any reason, the order cannot be delivered within the established delivery time, we will notify you as soon as possible.
- Place of delivery.
TEAM HERETICS. S.L. undertakes to deliver the product in perfect condition to the address indicated by you, which, in any case, must be within Europe, European countries not included in zone A and Greenland, Northern Maghreb, Morocco, Algeria and Tunisia, ASIA, MIDDLE EAST AND OCEANIA, Saudi Arabia, Australia, South Korea, Georgia, Hong Kong, Indonesia, Israel, Japan, Lebanon, Malaysia, New Zealand, REST OF AFRICA, Egypt, South Africa and Swaziland. In order to optimize the delivery process, the address you provide must be an address where delivery can be made during normal business hours.
Therefore, TEAM HERETICS. S.L. assumes no responsibility when the delivery of the product does not take place as a result of the data provided by the user are false, inaccurate or incomplete or when the delivery can not be made for reasons beyond the shipping company, assigned for this purpose, such as the absence of the recipient, in these cases.
- Transfer of risk and property.
Delivery is deemed to have taken place from the moment the product has been placed at the disposal of the User or a third party indicated by the User (other than the carrier) at the indicated place of delivery. The risk of the products (including, but not limited to, loss, damage or theft) shall pass to the User from the moment the product(s) have been placed at his disposal. However, in the event that it is the consumer and user who orders the transport of the goods or the carrier chosen is not among those proposed by the entrepreneur, the risk shall pass to the consumer and user with the delivery of the goods to the carrier, without prejudice to their rights against the latter.
- Problems in the delivery.
If there is any discrepancy or problem with the order, you should contact TEAM HERETICS. S.L through our email contacto@teamheretics.com leaving us your personal data and order number, a photograph, description of the discrepancy or problem and we will contact you shortly to solve the incident.
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12. RETURNS POLICY.
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- Right of withdrawal (NOTE: Include withdrawal form) Products that are not among the exceptions of art. 103 To return a product, as a natural person, you have a maximum period of fourteen (14) calendar days from receipt of the product. The shipping costs arising from the return shall be borne by you. Returns of online orders cannot be delivered to a physical store. In addition, we do not accept exchanges or returns of personalized products.
How do I return a product?
- Print the return and exchange form, fill it in and put it in the package.
- The products must be returned in the same condition in which you received them, along with their complete original packaging, labels and along with any related accessories.
- You are responsible for proving that the items have been returned so we recommend that you always send your returns by a system that certifies delivery.
- Return shipping costs are to be borne by the customer. In the case of a size exchange, the first shipment will be paid by the customer and the new one by Team Heretics.
- In no case we will accept returns sent freight collect.
Once we verify that the products you return to us meet all the specifications of the Return Policy, we will send you an email informing you that the return has been accepted. Whatever the payment system used by you, the refund of the amount will be implemented as soon as possible but always within 14 days of receipt of the product in our warehouses.
In the case of having made the payment by bank transfer, to make the refund you must attach in the return form an account number where you can make the deposit. If you have any questions about the return process, please contact us through the contact e-mail merchandising@teamheretics.com
To make a return you must send the products together with the return form to the following address: Heretics Hub, X-Madrid. Muelle Norte, Local B86, 1st Floor. Calle Oslo s/n, Parcela 74.1, 28922 Alcorcón.
Return form can be here.
- Legal warranty and product information. The products presented on our website are a careful selection of our collection. We have taken special care to accurately display the colors and characteristics of our products. Of course, the calibration of each monitor is different, and we can not guarantee that your monitor displays the colors with total accuracy and may not match the product delivered exactly with the image shown on the web.
You will have the possibility to rate and comment on our products; to avoid offensive, violent, illegal, Spam, etc. comments, these will be subject to our validation. You will be solely responsible for the comments you leave on our website, not being responsible in any case TEAM HERETICS. S.L. will not be responsible for them, nor will it be obliged to publish them.
- Legal guarantee.
The User may exercise the legal guarantee of THREE YEARS (first hand products) + The obligation to maintain the existence of repair parts and adequate technical service for 10 years from the date on which the product ceases to be manufactured. In accordance with the Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. In case of doubt, the User can contact contacto@teamheretics.com.
The warranty covers the cost of shipping, repair and replacement free of charge to our warehouse, as well as the cost of return transport to the customer. In case of defective product TEAM HERETICS. S.L. may choose to repair, replace, reduce or terminate the contract, steps that will be free for the consumer and user. To make use of the warranty, it is essential to keep proof of purchase.
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13. CONFLICT RESOLUTION.
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Applicable law and jurisdiction. The relationship between TEAM HERETICS. S.L and the Consumer and User shall be governed by the Spanish legislation in force. In accordance with the provisions of Article 90.2 of the TRLGDCU, all disputes and claims arising from this legal notice shall be resolved by the Courts and Tribunals of the consumer's domicile.
- Extrajudicial resolution of conflicts.
In accordance with the provisions of Article 14.1 of Regulation 524/2013 of the European Parliament and of the Council of 21 May 2013 on the resolution of online consumer disputes, the consumer and user is informed that in case of conflict may resort to the out-of-court resolution of online disputes:
- Minors.
TEAM HERETICS. S.L. directs its services to users over 18 years of age. Minors under this age are NOT authorized to use our services and should not, therefore, send us their personal data.We inform that, if such a circumstance were to occur TEAM HERETICS.S.L. is not responsible for the possible consequences that may arise from the breach of the notice set forth in this clause.
- Intellectual Property Claims.
TEAM HERETICS. S.L respects the intellectual property rights of third parties. If you consider that your intellectual property rights have been infringed, please inform us of this incident to the following e-mail: merchandising@teamheretics.com
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14. SECURITY POLICY.
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TEAM HERETICS. S.L has contracted for its web site a SSL certificate.
An SSL certificate protects all personal and confidential information that can be handled on a website, regardless of the information that is being transmitted, such as from any of the contact forms on the website to the server, or data entered for subscription to newsletters or access to protected areas, etc..The website address will appear in green color, activating the "https" protocol that allows secure connections from a web server to the user's browser.
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15. SPECIFIC TERMS AND CONDITIONS. DISCOUNT COUPONS AND SWEEPSTAKES IN SOCIAL NETWORKS.
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- Organizing entity.
The website visited is owned by TEAM HERETICS. S.L with registered office at C/ ULISES Nº 108 3ª PLANTA (28043 MADRID) MADRID, CIF. B87958534, registered in the Mercantile Registry of Madrid.
You can contact the OWNER by any of the following means:
- Contact e-mail: contacto@teamheretics.com
ACTIVITY/ SECTOR OF THE ENTITY: TEXTILE SALES
- What do discount coupons consist of?
Discount coupons are promotional offers that allow a partial or total discount on the price of the order or product. The coupons only apply to the products and not to the shipping costs.
Discount coupons may have some additional restrictions or limitations (for example, a limited number of coupons, or a specific redemption period). In these cases, you can see these additional conditions in the text accompanying the coupon. If the discount coupon is no longer valid at the time you make your reservation, you will be informed before payment is made.
- Place and date.
Discount coupons may be applied to specific locations and users, to specific products and on specific dates. The conditions of each campaign will be provided together with the distribution of the discount coupon.
- How to participate.
With regard to the discount coupons promoted by the company, the general conditions of contracting indicated on this website together with the specific conditions of each of the coupons are applicable.
In order to enjoy your discount, you must enter the redemption code in the Payment and Shipping screen and select "Add" before paying the remaining amount for the order.
It is very important to always refer to the applicable terms and conditions for full details or requirements of the coupon or offer.
- Discount coupons are for personal use only and are not transferable and cannot be used by third parties, except in the case of exceptions indicated in the Specific Conditions.
- Anyone using discount coupons must be 18 years of age or older.
- Discount coupons cannot be combined with other promotions of the organizing entity.
- Only one discount coupon can be used per order and per shopping cart.
- Coupons are non-refundable, must be used on a single purchase of one or more products purchased through this website and cannot be redeemed for cash.
- Discount coupons can be used for payment from a certain minimum purchase amount taking into account the final sale price (VAT included), excluding shipping costs.
- In the event that the amount of the discount coupon does not cover the final sale price (including VAT), you must pay the difference, which will only be possible using the means of payment indicated in section 7 of the General Conditions of Sale. "Information on means of payment".
- In the event that the coupon has a higher value than your order, the difference will not be refundable, nor can it be accumulated for a subsequent order. Therefore, if you do not use the full value of the discount coupon in the order, you will lose the difference.
- Discount coupons are valid for the purchase of a specific selection of products or at a specific time and will expire if they have not been used after the period of validity of the coupon.
- It is not permitted to sell, trade or purchase discount coupons without express authorization from TEAM HERETICS. S.L.
- Error messages.
1. If a coupon has been used in previous purchases, an error message will be displayed indicating "Discount coupon name is invalid.
2. If when trying to redeem a coupon you see a message indicating that it cannot be applied to the order you are trying to process, you should check the following:
- That the coupon has not been redeemed.
- That the coupon has not expired.
- That the coupon has been entered correctly.
- That the item you wish to purchase complies with the stipulated conditions, otherwise you will not be able to enjoy the discount.
- Sweepstakes on Social Networks.
In the event that we conduct sweepstakes on Social Networks such as Facebook or Instagram, you should know that these platforms do not sponsor or associate in any way with the organizer of the same. The participant exonerates Facebook / Instagram from any kind of liability caused by the non-compliance with the Legal Bases of the sweepstakes.
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